“Terms and Conditions of this Section”

“The present Terms and Conditions consist of the following sections contained in this document:

1. General Purchase Conditions
2. Use of the Website
3. Miscellaneous, as well as those terms and conditions that deal with specific topics related to any policy or document that can be accessed through links provided in this document.

www.segarra.es (hereinafter referred to as Calzados Segarra) belongs to Artesanía del Calzado S.A.

Each time a purchase order is placed through this Website, a sales contract will be established between you (as the user) and Calzados Segarra. This contract will be governed by these Terms and Conditions, as well as, specifically, by the General Purchase Conditions detailed below.”

GENERAL PURCHASE CONDITIONS

We kindly ask you to carefully read these General Purchase Conditions before placing an order for products on the Calzados Segarra web store. Please remember that these General Purchase Conditions are complemented by the terms contained on those pages that can be accessed from these General Purchase Conditions.

When do these General Purchase Conditions apply?

These General Purchase Conditions apply to all offers and agreements related to the sale and delivery of products by Calzados Segarra. You must express your agreement to these General Purchase Conditions (i) when placing an order on our Website, or (ii) on any webpage directly connected to our Website, or (iii) when accepting an offer from Calzados Segarra. It will only be possible to deviate from these General Purchase Conditions if Calzados Segarra agrees to it in writing.

Products

Calzados Segarra offers various types of products that have been designed and created entirely by Calzados Segarra.

Requirements to enter into a contract with Calzados Segarra.

The minimum age to purchase products through our Website is 16 years.

You can only place orders on our Website if you are a consumer, not a distributor.

You warrant that the information provided to Calzados Segarra in the application or order is accurate and complete.

How is the contract between Calzados Segarra and the customer formalized?

PURCHASE OF NON-PERSONALIZED PRODUCTS

All information on our Website is merely an invitation to negotiate and does not constitute an offer or binding contract in itself. By placing an order, you are making an offer to purchase the products included in that order.

Calzados Segarra is never obligated to accept an order. Calzados Segarra has the right, at any time, to verify orders in advance or reject them without having to provide reasons. If Calzados Segarra does not confirm your order within the next ten business days, the order will be considered rejected.

All orders you request are subject to acceptance by Calzados Segarra, which may reject them at its sole discretion. Here are some examples of cases in which we will not process an order:

(a) The products displayed on the Website are not available;
(b) The customer’s payment has not been authorized;
(c) There are shipping restrictions affecting the product;
(d) The products displayed on the Website contain obvious errors, such as incorrect pricing or description.

Once the order is placed, Calzados Segarra will send you a confirmation email with relevant details such as the order number and details of the requested products, as well as shipping information, unless the order concerns personalized products as indicated in the following paragraph. The acceptance of the order and, consequently, the formation of the sales contract for non-personalized products between you and Calzados Segarra will only occur when:

(i) You receive an email from Calzados Segarra confirming the shipment of the Non-Personalized Products from our warehouse;
(ii) You receive confirmation from the carrier that the Non-Personalized Products are ready for pickup at the carrier’s offices or another location where the carrier has deposited them for later pickup;

PURCHASE OF PERSONALIZED PRODUCTS:

Calzados Segarra will send you a confirmation email once you have placed an order to purchase personalized products. The acceptance of your order and the formation of the sales contract for the personalized products between you and Calzados Segarra will occur when you receive our message confirming your order or purchase request.

Ownership Reservation

The delivered products will remain the property of Calzados Segarra until the owed amounts are fully paid, including the payment of shipping costs, whether they relate to previous, subsequent, or partial deliveries. The buyer will refrain from selling, disposing, or pledging the products before full ownership has been transferred to them.

Quality and Maintenance of the Products

Minor color and other variations in the products may occur due to image digitization, display technologies, or other technical reasons. Calzados Segarra will not be held responsible for these variations and deviations.

Calzados Segarra recommends paying attention to the washing and maintenance instructions printed on the product labels. Calzados Segarra will not be responsible for any damage arising from incorrect handling of the products, including handling contrary to the instructions.

Order Cancellation

We cannot cancel your order as we begin processing it the moment it is submitted.

Prices

The prices listed include VAT. Prices are displayed in euros (EUR). Calzados Segarra reserves the right to make price and product changes before you place an order.

Calzados Segarra reserves the right to change, limit, or terminate any special offer or discount at any time.

Calzados Segarra will charge shipping fees. Shipping fees may vary depending on each product and type of shipping.

For more information about shipping rates, please visit the Shipping section on our Website. These charges, if applicable, will be billed separately, specified, and added to the total order amount.

Payment Methods

On our Website, you will find information about the available payment methods.

Calzados Segarra will conduct an individual credit check for each purchase in accordance with Calzados Segarra’s Privacy Policy. Based on the results of this check, Calzados Segarra reserves the right to reject certain payment methods.

Billing

When you request an invoice from us, or as required by applicable law, Calzados Segarra reserves the right to issue or provide electronic invoices, with the buyer accepting this billing method.

Special Aspects of Customized Products

To make our products more personal, you can send any combination of letters, numbers, symbols, and spaces to form a name, a word, or a phrase. We kindly ask you to refrain from using inappropriate expressions, as Calzados Segarra reserves the right to remove any improper words as well as the use of trademarks. Additionally, please note that certain characters are not compatible with our system.

We strongly urge you to abstain from using, uploading, sending, copying, or making public in any manner, or requesting the inclusion of, in your customized products, names, words, or phrases falling within any of the following categories:

Names of products, services, companies, organizations, or events belonging to third parties;
Names or nicknames of famous individuals (living or deceased);
Names, words, or phrases that infringe or may infringe third-party rights, including but not limited to trademarks or other intellectual property rights of third parties;
Names, symbols, or phrases that constitute a threat, incite violence, are defamatory, obscene, discriminatory, provocative, sexually explicit, or are otherwise illegal.

Calzados Segarra reserves the right to reject any name, word, or phrase (or combination thereof) falling within any of the aforementioned categories or otherwise unacceptable to Calzados Segarra, which will result in the cancellation of your order. Furthermore, Calzados Segarra shall have the right to claim damages equivalent to the value of the ordered items.

Please remember that by placing an order for a Customized Product, you:

Declare and warrant that all names, words, or phrases you use, upload, send, copy, or make public in another manner to incorporate into your customized product are not included in any of the categories mentioned above;
Agree to indemnify Calzados Segarra and its affiliated companies and hold Calzados Segarra and its affiliated companies harmless from all costs, expenses, damages, losses, and liabilities incurred by Calzados Segarra and its affiliated companies arising from the use of any name, word, or phrase you use, upload, send, copy, or make public in another manner (including use in your customized product);
Grant to Calzados Segarra and its affiliated companies a non-exclusive, irrevocable, royalty-free, worldwide, and fully sublicensable right to use, reproduce, disclose, and modify the names, words, or phrases you submit to personalize your order.

Delivery

Calzados Segarra will make the delivery to the address provided by you within the mainland territory, the Balearic Islands, and the Canary Islands. Deliveries will not be made to Ceuta or Melilla. Calzados Segarra can only make deliveries to residences or offices.

Deliveries will be made on working days that are not holidays in the delivery country or in the area where Calzados Segarra’s warehouse is located. Therefore, we kindly ask our customers to inquire about national, provincial, and local holidays in their place of residence as well as those in the Valencian town of La Vall d’Uixó (location of Calzados Segarra’s warehouse). Also, please note that holidays can vary depending on the country and year. We suggest you check holidays to better anticipate delivery dates.

Please note that delivery periods are indicative and should not be considered strict deadlines.

Calzados Segarra will have the right, to the extent reasonably possible, to make partial deliveries so that you can receive the requested products as soon as possible. These partial deliveries will not incur additional costs. However, if you request delivery in parts, Calzados Segarra will charge you additional shipping fees. Each partial order will constitute a separate sales contract. If Calzados Segarra is delayed in delivering a part or partial order, this will not entitle you to cancel any other delivery within the partial order.

If Calzados Segarra discovers, before formalizing the sales contract, that it cannot deliver the requested products, Calzados Segarra may offer you an equivalent product in terms of quality, price, and function. You are not obligated to accept the replacement product and can return it within 14 days if you wish.

If Calzados Segarra discovers, after formalizing the sales contract, that it cannot deliver the requested products and is not responsible for this situation, Calzados Segarra will have the right to terminate the sales contract. Of course, Calzados Segarra will inform you immediately and refund all payments made.

Returns

If you are not entirely satisfied with the Non-Personalized Products you have purchased, you will have the right to return them. To return Non-Personalized Products and receive a refund, please follow the instructions outlined below:

Subject to the provisions of these General Purchase Conditions, you can return the received Non-Personalized Products without specifying any reason within 14 days from their receipt.

If the return occurs after this period, or the item has been used, damaged, or lacks its original packaging, Calzados Segarra will not be able to accept your return, and you will not be entitled to a refund. Returns of items are only accepted if they retain their complete original labeling and this has not been removed.

Please note that Customized Products are subject to special rules, as they are products created exclusively for you. This means we cannot accept their return, except in the case of manufacturing defects. If you have questions about returning defective customized products purchased on our Website, please call +34 964 660 362 (Monday to Friday from 8:30 AM to 2:30 PM and from 5:00 PM to 7:00 PM) or email our customer service team at info@segarra.es.

All product returns must be made using the carrier’s return label or any other label that allows package tracking. We cannot be held responsible for shipments to incorrect addresses or lost shipments.

The return of products is at the expense and risk of Calzados Segarra. The products, intact and unused, including their original packaging to the extent reasonably possible, should be returned to the following address:

Calzados Segarra
Pol. Belcaire, parcels 601-602 Apdo. Correos 29
CP:12600 — Vall de Uxó (Castellón) – Spain

In the case of a valid return according to these General Purchase Conditions, Calzados Segarra will refund the received purchase price and, in the case of fully returned orders, the shipping costs, within fourteen days from the receipt of the product or the revocation of the sales contract. Calzados Segarra will only be obligated to refund the product once it has received all returned products.

Calzados Segarra cannot control the time it may take for your return to be received, although once received, we will process it as quickly as possible. Therefore, please allow at least 14 days for us to receive and process your return. While Calzados Segarra will refund your money within 2 days from the time the return is processed, your bank or credit card issuer may require more time to process the refund. Once the returned products are received and processed, we will send you an email notification. We will refund the total value of the returned product(s). The refund will be made using the same payment method that was used in the original purchase.

If a Non-Personalized Product is returned that Calzados Segarra considers damaged due to customer action or omission, Calzados Segarra will have the right to deduct the diminished value of the returned product resulting from this damage from the amount that should be refunded. To avoid us having to compensate for the decrease in value of the product due to its use, we recommend not using the product and refraining from any action that may negatively affect its value.

Returns Guide. Instructions for Returning Non-Personalized Products.

To return a product, please follow these instructions:

1. Make sure you package the items in their original packaging and ensure that all items have their original labels.
2. Complete the required section of the return form and include it in the package.

If you have misplaced the return documents, please contact customer service at +34 964 660 362 (Monday to Friday from 8:30 AM to 2:30 PM and from 5:00 PM to 7:00 PM) so that we can provide you with new information.

Returns Guide. Instructions for Returning Customized Products.

Since customized products are manufactured exclusively for you, we cannot accept returns except in the case of manufacturing defects. If a product is defective, please contact us for return instructions at +34 964 660 362 (Monday to Friday from 8:30 AM to 2:30 PM and from 5:00 PM to 7:00 PM) or send an email to customer service at info@segarra.es.

Exchange Policy

Calzados Segarra does not accept product exchanges. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order. It is only possible to receive a refund for a return if it is done according to our Return Policy.

Damaged or Defective Products

For Calzados Segarra, quality is paramount. We thoroughly test all our products under real conditions to ensure they are fully capable of withstanding the uses for which they have been designed. It is extremely rare for our products to be damaged or defective. Calzados Segarra has a legal obligation to ensure that its products conform to the sales contract.

Calzados Segarra’s quality control department will inspect the returned products. If the damage is the result of a manufacturing defect or if the product does not meet factory specifications, we commit to refunding the full cost of the defective product.

If the problem is due to causes unrelated to the quality of the material or the assembly process, we will return the product to you as you sent it to us. We do not refund products:

– If they were not purchased from our Website
– If they have been damaged due to misuse or negligence (exposure to chemicals, caustic substances, fire, excessive heat, sharp objects, etc.)
– If they have been damaged due to inappropriate use or activities other than their intended purpose (for example, using urban footwear for track sports or using military boots as work boots, etc.)

The lifespan of any Calzados Segarra product depends on the particular use, usage conditions, and wear patterns characteristic of the user. Calzados Segarra will not replace products damaged due to normal wear and tear or that have exceeded the reasonable lifespan of the product.

Our customer service is available to assist you. Please do not hesitate to contact us for any queries or comments. Call us at +34 964 660 362 (Monday to Friday from 8:30 AM to 2:30 PM and from 5:00 PM to 7:00 PM) or send us an email at info@segarra.es.

Website Usage

Please carefully read these Terms and Conditions (‘Terms and Conditions of Website Usage’) before using this website and any content from Calzados Segarra on social media networks (including but not limited to Facebook and Twitter) (collectively: ‘the Website’). These Terms and Conditions will apply to all visits and uses of the Website, as well as the Content (as defined below), information, recommendations, products, and/or services offered on or through the Website. By accessing and using the Website, you agree to these Terms and Conditions in their entirety, as well as any other applicable laws or regulations concerning the Website and the Internet. If you do not agree with these Terms and Conditions in their entirety, please exit the Website.

Website Content

All content appearing on the Website, including but not limited to logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations, and software (Content), is the property of Calzados Segarra and its affiliated companies, licensors, and/or content providers. All elements of the Website, including but not limited to the overall design and Content, may be protected by copyright, moral rights, database rights, trademark regulations, and other laws related to intellectual and industrial property rights. Except as expressly permitted in this or another agreement with Calzados Segarra, no portion or element of the Website or its Content may be copied or transmitted by any means. The Website, its Content, and all related rights shall remain the exclusive property of Calzados Segarra, its affiliated companies, or its licensors, unless expressly stated otherwise. All rights are reserved.

Copyright and Trademarks

Copyright of all Content belongs to and will continue to belong to Calzados Segarra, its affiliated companies, or its licensors as applicable. Unless otherwise indicated in specific documents on the Website, you are authorized to view, reproduce, print, and download Content found on the Website solely for personal, informational, and non-commercial purposes. You may not modify the materials or copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content. Reuse of any Content without the prior consent of Calzados Segarra is not allowed. For the purposes of these terms, using such Content on any other website or networked computer environment is prohibited. You are also not allowed to remove any copyright notice, trademark, or other proprietary notice from the Content found on the Website.

In the event that you download software from the Website (including but not limited to screensavers, mobile applications, icons, videos, and wallpapers), Calzados Segarra grants you a license to use the Software, including any files, images generated by the software, and data accompanying the software (collectively referred to as the Software). Calzados Segarra does not transfer ownership of the Software to you. You own the medium on which the Software is recorded, but Calzados Segarra remains the sole owner of the Software and all intellectual property rights therein. Redistributing, selling, decompiling, reverse engineering, disassembling, or otherwise reducing the Software to a human-readable form is strictly prohibited.

All trademarks, service marks, logos, and trade names appearing on Calzados Segarra’s products, product packaging, and/or the Website, whether registered or not (including but not limited to the wordmark ‘Calzados Segarra,’ ‘the logo’), will remain the exclusive property of Calzados Segarra, its affiliated companies, or its licensors (as applicable) and are protected by applicable trademark laws and treaties. You are not permitted to use, copy, reproduce, republish, upload, post, transmit, distribute, or modify the Trademarks in any way, including advertising or publicity pertaining to the distribution of materials on the Website, without the prior written consent of Calzados Segarra. The use of Trademarks on other websites or computer network environments, such as storing or reproducing (a part of) the Website on external Internet sites or creating links, hypertext, links, or deep links between the Website and any other Internet site, is prohibited without the express written consent of Calzados Segarra.

Waiver of Warranties

The Website and the Content are provided “as is” and free of charge, without any warranties. The information on the Website is for general informational purposes only and does not constitute any advice.

Calzados Segarra does not represent or warrant that the information and/or services included on the Website are accurate, complete, or up-to-date, nor that the Website or the server that makes the Website available are free from viruses or any other harmful components. Additionally, Calzados Segarra will not provide any specific IT infrastructure or connectivity. Therefore, Calzados Segarra cannot declare or guarantee that the Website will be uninterrupted or error-free. Calzados Segarra makes no warranties or representations regarding the use of the Content on the Website in terms of accuracy, precision, suitability, usefulness, timeliness, reliability, etc., or otherwise, in each case to the maximum extent permitted by applicable law.

Limitation of Liability

You use the Website at your own risk. Neither Calzados Segarra, nor any of its employees, officers, directors, or agents, nor any other party involved in the creation, production, or distribution of the Website will be liable for any direct, indirect, special, consequential, or other damages arising from the use of the Content on the Website, or the inability to use it, including damages caused by viruses, inaccuracies, incomplete information on the Website, or the performance of the products, or any other damages arising out of or in connection with these Terms and Conditions, even if Calzados Segarra has been advised of the possibility of such damages.

Links to Third-Party Websites

For your convenience and to enhance the use of the Website, links to websites owned and controlled by third parties may be provided from time to time. These links take you outside the service and the Website of Calzados Segarra and are beyond the control of Calzados Segarra. This includes links to our partners who may use Calzados Segarra’s Trademarks as part of a co-branding agreement. The sites you can link to have their own separate terms and conditions as well as their own privacy policy. Calzados Segarra is not responsible and cannot be held responsible for the content and activities of these sites. Therefore, your visit or access to these sites is at your own risk.

Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and therefore it is advisable to check the terms of use and privacy policies of these other websites before using them.

Improper Use of the Website

It is prohibited to use the Website to send or transmit any User-Generated Content (as defined below) that infringes or may infringe any third party’s intellectual property rights, or that is threatening, false, deceptive, subversive, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminatory, or illegal, or that may constitute or incite conduct that could be considered criminal offenses, violate the rights of any party, or otherwise give rise to civil liability or violate the law. Calzados Segarra may deny you access to the Website at any time in its sole discretion, including cases where Calzados Segarra believes that your use of the Website violates any of these Terms and Conditions and/or applicable laws.

Furthermore, you are prohibited from using the Website to advertise or make commercial solicitations.

User-Generated Content

All opinions, observations, comments, graphical material, graphics, photographs, links, questions, suggestions, information, videos, and other materials that You or any other user of the Website submit to the Website or transmit using the Website (User-Generated Content) will be considered non-confidential and non-private. Therefore, Calzados Segarra will have the non-exclusive, non-copyrighted right to use, copy, distribute, and disclose to third parties any User-Generated Content for any purpose, in any medium, and worldwide (license grant). You acknowledge and agree that Calzados Segarra acts solely as a passive channel for the distribution of User-Generated Content and assumes no responsibility or liability towards You or any third party regarding the content or accuracy of User-Generated Content. Calzados Segarra will not continuously monitor User-Generated Content posted by You or moderate between users, and is not obligated to do so. Notwithstanding the foregoing, You acknowledge and agree that any opinions, views, comments, suggestions, and other information expressed or included in User-Generated Content do not necessarily represent those of Calzados Segarra. Any use You make of Your own User-Generated Content will be solely at Your own risk. You represent and warrant that any User-Generated Content generated, submitted, or transmitted by You is originally Yours and does not copy the work of any third party or otherwise infringe on the intellectual property rights of any third party, privacy rights, or personality rights, and does not contain any defamatory or slanderous statements. Furthermore, You represent and warrant that You have the capacity to grant the license as stipulated in this section, and You agree to indemnify and hold Calzados Segarra and its affiliated companies harmless from the costs, expenses, damages, losses, and liabilities incurred or suffered by Calzados Segarra or its affiliated companies, related to any User-Generated Content generated, submitted, or transmitted by You or any other use You make of the Website.

Calzados Segarra reserves the right, at its sole discretion, to block or remove (in whole or in part) any User-Generated Content submitted or transmitted by You that Calzados Segarra deems inconsistent with these Terms and Conditions (including materials that infringe or may infringe third-party intellectual property rights, privacy rights, or personality rights) or that, in any other way, are not considered acceptable by Calzados Segarra.

You agree to promptly notify Calzados Segarra in writing (see How to Contact Us below for contact information) of any User-Generated Content (or any other content) that violates these Terms and Conditions. You agree to provide Calzados Segarra with the necessary information for Calzados Segarra to investigate whether such User-Generated Content (or any other content) violates these Terms and Conditions. Calzados Segarra will make a good faith effort to investigate the complaint and will take, at its sole discretion, the measures it deems appropriate. However, Calzados Segarra does not guarantee that it will block or remove (in whole or in part) such User-Generated Content or any other content.

Unsolicited Ideas

Calzados Segarra maintains a policy of not reviewing or accepting submissions of unsolicited ideas, inventions, designs, or other materials related to the activities of Calzados Segarra (including, but not limited to footwear), whether in the form of text, images, sounds, software, information, or any other type of content (the ‘Materials’), from individuals outside the scope of Calzados Segarra. Therefore, you should not submit any Materials to the Website or to Calzados Segarra via email or any other means.

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How to Contact Us

If you have any questions or comments about the Website or these Terms and Conditions, or if you wish to make a complaint, please do not hesitate to contact our Customer Service team by clicking here. You can also call us at the toll-free number 964 660 362 (Monday to Friday from 8:30 AM to 2:30 PM in the morning and from 5:00 PM to 7:00 PM in the afternoon). Finally, you can also reach out to us in writing to discuss any aspect of the sales contract or its execution at the following address: info@segarra.es

Priority

In the event of contradiction or conflict between the Terms and Conditions of Calzados Segarra and any provisions provided in other sections or links of this Website, the Terms and Conditions of Calzados Segarra contained in this document shall prevail.

Changes to these Terms and Conditions

Changes to these Terms and Conditions:

Calzados Segarra reserves the right, at its own discretion, to change these Terms and Conditions at any time.

The use of this Website, as well as any purchase agreement concluded between You and Calzados Segarra, will be subject to the version of Calzados Segarra’s Terms and Conditions in force at the time of placing the purchase order through this Website or in force on the day you browsed it.

Please check these Terms and Conditions periodically to stay informed of such changes. To determine the version, refer to the bottom of the page where the last revision date of the Terms and Conditions is indicated.

Data Protection

Calzados Segarra fully respects the privacy of individuals who access and use its Website. For more details on how we use cookies, the type of information we collect, how and for what purpose we use your data, and under what circumstances we disclose information, please refer to our Privacy Policy and Cookie Policy, which are included and form part of these Terms and Conditions.

By placing an order, you accept and understand that we may collect, use, store, and process your personal data in accordance with our Privacy Policy.

Priorities

We kindly ask you to carefully read these General Purchase Conditions before placing an order for products on the Calzados Segarra online store. Please remember that these General Purchase Conditions are supplemented by the terms contained on those pages accessed from these General Purchase Conditions.

Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Spain.

Spanish law shall apply to the sales contract, with the exception of the United Nations Convention on Contracts for the International Sale of Goods.

You and Calzados Segarra submit to the non-exclusive jurisdiction of the Spanish courts.

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